Die Fragen, die uns am häufigsten gestellt werden, bevor sich Teams anmelden. Sollte Ihre Frage hier nicht dabei sein, antwortet unser Support-Team an Werktagen innerhalb weniger Stunden.
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No. It handles the repetitive admissions, fees, uniform and term-date questions so your receptionist isn't repeating themselves all day. Anything sensitive (SEND, bursaries, pastoral concerns, a worried parent) should be picked up by a real person, and the bot is set up to route those conversations to your team.
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It can, if you connect a booking tool. The simplest setup is to capture the parent's name, email, child's year group and preferred date and send that to your admissions inbox, or point parents to your existing open day booking link. If you connect your scheduling or admissions app through Zapier MCP, the bot can go a step further and book the open day slot or admissions appointment right there in the conversation. What it can do depends on which app you connect.
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These should be handled by a real member of staff, not a chatbot. We recommend setting the bot to recognise SEND, pastoral and safeguarding-related questions, give a short reassuring response and ask the parent to share contact details so your SENDCo or designated safeguarding lead can call them back. On Business plan and above, your team can take the conversation over live.
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No, and it shouldn't. The chatbot doesn't connect to your MIS (SIMS, Arbor, Bromcom) and has no access to individual pupil records. It answers general questions about the school. Anything pupil-specific is routed to staff who can verify the parent's identity and access the right system.
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Not natively, and FastBots doesn't read individual pupil records from your MIS. It's a website chatbot trained on your published content. For the apps you do connect through Zapier MCP, across thousands of tools, the bot can take actions during the chat, such as writing a captured admissions enquiry into a connected CRM or sheet, or raising a task for your office. If you'd rather keep it simple, you can still run a Zapier or Make workflow after the chat to move captured leads into another system.
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There's a free plan with one chatbot, 50 messages a month and no credit card needed, useful for testing it on your admissions pages. Paid plans start at $39/month. Live chat handover, auto retraining and email replies are on the Business plan, which is $89/month.
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For a typical school site, around 30 minutes to an hour. You add your domain, FastBots crawls the admissions, fees, term-dates and uniform pages, you set the tone and any guardrails, and you paste the embed snippet into your site. Most schools spend more time deciding what NOT to let the bot answer than on the setup itself.
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Yes: FastBots supports around 95 languages. If a parent writes in Polish, Urdu or Romanian, the bot can reply in their language while still drawing on your English admissions and prospectus content. This is genuinely useful for schools with diverse parent communities.
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You configure a fallback response, usually something like 'That's a good question for our admissions team, can I take your details?' The bot then captures the enquiry and emails it to your office, or, if you connect an app through Zapier MCP, writes it straight into your CRM or a task for your team during the chat. The Knowledge Assistant on Business plan and above also shows you which questions the bot couldn't answer, so you can improve its training over time.
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Used well, yes. The chatbot is best treated as an AI assistant that handles factual, repetitive questions (open days, fees, uniform, catchment, term dates) and recognises when a conversation needs a person. It shouldn't be the only way parents engage with your school, but it can take a lot of the load off your office so staff have time for the conversations that matter.