Die Fragen, die uns am häufigsten gestellt werden, bevor sich Teams anmelden. Sollte Ihre Frage hier nicht dabei sein, antwortet unser Support-Team an Werktagen innerhalb weniger Stunden.
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No. It handles the repetitive admissions, fees, uniform and term-date questions so your receptionist isn't repeating themselves all day. Anything sensitive — SEND, bursaries, pastoral concerns, a worried parent — should be picked up by a real person, and the bot is set up to route those conversations to your team.
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Not directly. The chatbot captures the parent's name, email, child's year group and preferred date, then sends that to your admissions inbox so your team can confirm or follow up. If you already have a booking link for open days, the bot can point parents to it during the chat.
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These should be handled by a real member of staff, not a chatbot. We recommend setting the bot to recognise SEND, pastoral and safeguarding-related questions, give a short reassuring response and ask the parent to share contact details so your SENDCo or designated safeguarding lead can call them back. On Business plan and above, your team can take the conversation over live.
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No, and it shouldn't. The chatbot doesn't connect to your MIS (SIMS, Arbor, Bromcom) and has no access to individual pupil records. It answers general questions about the school. Anything pupil-specific is routed to staff who can verify the parent's identity and access the right system.
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Not natively. FastBots is a website chatbot trained on your published content. If you want to push captured admissions enquiries into another system, you can connect FastBots to thousands of apps through Zapier or Make once a lead is captured — that's after the chat ends, not during it.
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There's a free plan with one chatbot, 50 messages a month and no credit card needed — useful for testing it on your admissions pages. Paid plans start at $39/month. Live chat handover, auto retraining and email replies are on the Business plan, which is $89/month.
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For a typical school site, around 30 minutes to an hour. You add your domain, FastBots crawls the admissions, fees, term-dates and uniform pages, you set the tone and any guardrails, and you paste the embed snippet into your site. Most schools spend more time deciding what NOT to let the bot answer than on the setup itself.
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Yes — FastBots supports around 95 languages. If a parent writes in Polish, Urdu or Romanian, the bot can reply in their language while still drawing on your English admissions and prospectus content. This is genuinely useful for schools with diverse parent communities.
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You configure a fallback response — usually something like 'That's a good question for our admissions team, can I take your details?' The bot then captures the enquiry and emails it to your office. The Knowledge Assistant on Business plan and above also shows you which questions the bot couldn't answer, so you can improve its training over time.
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Used well, yes. The chatbot is best treated as an AI assistant that handles factual, repetitive questions — open days, fees, uniform, catchment, term dates — and recognises when a conversation needs a person. It shouldn't be the only way parents engage with your school, but it can take a lot of the load off your office so staff have time for the conversations that matter.